Sweepstakes Rules

These Sweepstakes Rules explain how the Havana Fortuna Casino sweepstakes promotions work, who can participate, how to get and use Gold Coins and Sweeps Coins, and what you need to do to redeem prizes. They’re written for clarity, fairness, and transparency, so you always know what to expect before you play.

By creating an account or participating in any promotion, you agree to follow these rules, along with any promotional terms shown inside the offer itself.

Eligibility: Who Can Play

To participate, you must meet all eligibility requirements below:

• You are at least 18 years old (or the legal age of majority where you live, if higher).
• You are physically located in an eligible jurisdiction at the time you access the platform and play.
• You can successfully complete account verification when requested, including before any prize redemption.
• You are not using the site on behalf of someone else.

If you do not meet all eligibility requirements, you must not register, play, or attempt to redeem prizes.

Geographic Limitations: Where Play Is Allowed

Havana Fortuna Casino is intended for eligible players located in the United States, but access is restricted in certain states. If you are located in any restricted state, you may be blocked from participation, and any attempted redemption can be denied.

Restricted states include California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, and New York.

Location checks may be performed using technical signals like device location services, internet protocol address checks, and other fraud-prevention tools. If your location cannot be verified, access may be limited until it can be confirmed.

Account Registration Rules: One Player, One Account

To keep play balanced and fair, each person is allowed one account only. During registration, you must provide accurate, up-to-date information, including a valid email address, and complete any required verification steps.

Key registration requirements:

• Email verification is required to activate certain offers, including the sign-up bonus.
• You must not share your account, sell it, transfer it, or allow someone else to play on it.
• Creating multiple accounts to claim bonuses, avoid limits, or gain an advantage is prohibited.

Some sign-up flows may include an optional “Agent Code” field. A code is not required for standard participation unless a specific promotion says otherwise.

Understanding the Two Currencies: Gold Coins Versus Sweeps Coins

Havana Fortuna Casino uses two virtual currencies:

Gold Coins (GC):

• Used for entertainment play only.
• Not redeemable for prizes.
• Have no cash value.

Sweeps Coins (SC):

• Used to participate in sweepstakes-style promotional play.
• May become redeemable for prizes after you meet applicable requirements, such as playthrough.
• Redemption value is typically 1 SC = $1.00.

Your balances may show both GC and SC. They are separate, and they are treated differently under these rules.

No Purchase Necessary: Free Methods of Entry (AMOE)

No purchase is necessary to enter or participate in sweepstakes promotions where required by law. You can obtain Sweeps Coins through free methods of entry, including Alternative Method of Entry requests.

A common free option is the mail-in request method (AMOE), which awards 5 Sweeps Coins when approved. AMOE requests must follow the instructions provided by the operator, including required handwritten details, and must be submitted as described. Requests that are incomplete, photocopied, automated, bulk-produced, illegible, or otherwise not compliant may be rejected.

Because AMOE is a compliance-focused process, allow time for review and posting. If you have questions about the current AMOE instructions, contact support at support@havanafortunacasino.com.

How You Can Obtain Sweeps Coins and Gold Coins

Players can receive GC and SC in a few different ways, depending on the promotion. Offers can change, and the promo screen inside your account controls if there’s a conflict.

Common ways to receive SC include:

• Sign-up welcome bonus - typically automatic after registration and email verification (example: 50,000 GC + 3 SC).
• Daily login rewards - typically available once every 24 hours (example: 10,000 GC + 0.20 SC plus a SpinWheel spin).
• Refer-a-friend rewards - typically awarded per qualified referral (example: 10,000 GC + 5 SC when conditions are met).
• Promotional bundles in the store - optional purchases that may include bonus SC (example: a discounted first purchase bundle).
• Mail-in AMOE - a free method that may award SC upon approval (example: 5 SC).

Promotions may be time-limited (often around 8 days), may require opt-in, and may be restricted by location. If a promotion shows an expiration timer, that timer controls.

Sweepstakes Promotions: How They Work

Sweepstakes promotions generally allow you to use Sweeps Coins to play eligible games for the chance to win additional Sweeps Coins. Those winnings may become redeemable once you meet any listed requirements.

Important things to know:

• Promotions can be modified, paused, or removed to maintain compliance, prevent abuse, or address technical issues.
• Promotional SC may be tracked separately from “redeemable” SC until conditions are met.
• If a promotion includes special terms (like maximum bet limits, excluded games, or special redemption conditions), those terms apply even if they’re not repeated here.

Playthrough Requirements: When Sweeps Coins Become Redeemable

To protect the integrity of promotions and prevent fraud, Sweeps Coins obtained from bonuses and certain promotional sources may have a playthrough requirement before they are eligible for redemption.

At Havana Fortuna Casino, the playthrough requirement is typically 50x on Sweeps Coins.

In practical terms, that means you must use your promotional SC in gameplay an applicable number of times before those SC are treated as redeemable. The platform generally counts all games toward playthrough, including slots, table games, and fish-style games, unless a specific offer says otherwise.

If you are unsure whether SC are redeemable yet, check your wallet or redemption area for the current status.

Prize Redemptions: Requirements, Minimums, and Processing

Redemptions are not instant, and they require eligibility checks. Before you request a redemption, make sure your account details are accurate and that you have met all playthrough requirements.

Standard redemption rules:

• Minimum redemption is typically 100 SC (equivalent to $100).
• Exchange rate is typically 1 SC = $1.00.
• Redemptions typically process within 3 to 5 business days after approval and verification.

Redemptions can be delayed if additional verification is needed, documents are unclear, or fraud-prevention systems flag the request for review.

Account Verification (Know Your Customer): What You’ll Need

Before any redemption is approved, you must complete identity verification. This helps keep the platform safe, supports fair play, and reduces chargeback and fraud risk.

Verification may include:

• Proof of identity - such as a government-issued photo identification.
• Proof of address - such as a recent utility bill or bank statement.
• Email verification - required for certain bonuses and general account security.
• Payment verification - if applicable, to confirm ownership and prevent unauthorized use.

If you do not complete verification, or if your documents do not match your registration details, redemption may be denied, and your account may be restricted.

Payments and Store Purchases: What To Know

If you choose to make a purchase, it is for Gold Coins (which are for entertainment), and Sweeps Coins may be included as a promotional bonus where offered. Purchases do not increase your odds of winning, and they are not required to participate in the sweepstakes.

Supported card options may include MasterCard and Visa, subject to issuer approval and standard payment checks.

If a purchase is reversed, charged back, or flagged as unauthorized, your account may be suspended during investigation, and any related promotional balances may be removed.

Prohibited Activities: What Can Get You Disqualified

To keep gameplay fair and protect all players, Havana Fortuna Casino can suspend, restrict, or close accounts involved in prohibited conduct, including:

• Multiple accounts by the same person or household to claim bonuses or evade limits.
• Identity misrepresentation, fake details, or using someone else’s documents.
• Location masking, including use of virtual private networks or similar tools to bypass state restrictions.
• Exploiting game errors, bonus bugs, pricing mistakes, or technical glitches.
• Collusion, chip-dumping, coordinated play, or any attempt to manipulate outcomes.
• Automated play, scripts, bots, or third-party tools that interact with the platform.
• Abusive behavior toward staff, including threats, harassment, or repeated bad-faith complaints.

If prohibited activity is suspected, the platform may withhold redemptions, remove bonus balances, and request additional verification.

Fraud Prevention and Security Checks

For player protection and compliance, Havana Fortuna Casino may use security controls such:

• Device and account fingerprinting to identify duplicate or linked accounts.
• Internet protocol monitoring and location validation.
• Gameplay pattern reviews to spot automated or abusive play.
• Transaction monitoring for chargebacks, suspicious billing, or unusual activity.

These checks are designed to support fairness, momentum in play, and a safe redemption process. If your account is flagged, support may ask you to provide additional documentation before access or redemption is restored.

When Accounts May Be Suspended or Closed

An account may be suspended, limited, or closed if:

• You are in a restricted location or cannot verify your location.
• You fail verification checks or refuse to provide required documents.
• You breach promotion terms, playthrough rules, or these Sweepstakes Rules.
• There is evidence of fraud, chargebacks, abuse, or prohibited activity.
• The platform is required to do so for legal, compliance, or security reasons.

If an account is closed for cause, promotional balances may be forfeited, and redemptions may be voided. If you believe a restriction was applied in error, you can contact support for review.

Customer Support and Help Options

If you want clarity on eligibility, promotions, playthrough, or redemption steps, support is available through the on-site FAQ, live chat, and email at support@havanafortunacasino.com. For more details about the platform itself, you can also review the Havana Fortuna Casino page.

Responsible Play: Keep It Fun and in Balance

Sweeps-style play is meant to be entertaining, not a guaranteed way to make money. Set a budget, take breaks, and use tools like deposit limits, time-outs, or self-exclusion if play stops feeling balanced.

If you ever feel uncertain about a rule, a bonus timer, or a redemption requirement, pause and ask support before you keep spinning. That one step can save you time, protect your account, and keep your experience smooth from registration to cash-out.