Terms and Conditions

These site terms explain the main rules that apply when you access and use Havana Fortuna Casino’s website, create or use a player account, play games, participate in promotions, and use any related services we provide.

By visiting the site, registering an account, or using any part of the platform, you agree to follow these conditions of use, along with any additional rules that may apply to specific games, promotions, or features. The goal is clarity and fairness, so you know what to expect from the platform, and what the platform expects from you.

If you do not agree with these service terms, please do not create an account or use the services.

Adults Only: Who Can Use the Platform

Havana Fortuna Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal age to participate in online gaming where you are physically located.
• Make sure online gameplay and prize redemptions are lawful in your jurisdiction.
• Not be located in any region where we restrict access.

Access may be limited or unavailable in certain countries, regions, or states, and availability can change over time. It is your responsibility to confirm that you are allowed to use the platform before registering or playing.

Creating Your Account the Right Way

To use the casino services, you may need to register a player account. When you register, you agree to provide accurate, current information and to keep it updated if anything changes.

Key account rules include:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts permitted by the operator.
• You must not create accounts on behalf of someone else, or use another person’s details.
• We may decline, limit, or close accounts that appear duplicated, inaccurate, or misleading.

If you notice an error in your registration details, contact support as soon as possible so it can be reviewed and corrected where appropriate.

Verification Checks: Why We Ask for Documents

To protect players and the platform, Havana Fortuna Casino may request information or documents to confirm details such as your identity, age, address, and payment method ownership. These checks may be required:

• During registration or account updates,
• Before processing certain withdrawals or redemptions,
• When account activity triggers routine safety or fraud-prevention reviews, or
• When required by internal policies or compliance standards.

If you do not provide requested information within a reasonable time, some features - including withdrawals or prize redemptions - may be delayed, limited, or unavailable until verification is completed.

Your Account, Your Responsibility

You are responsible for keeping your login credentials private and secure. Any activity performed through your account is treated as authorized by you, unless we determine there has been unauthorized access that requires investigation.

Your player account is personal. You must not:

• Share your account with anyone,
• Transfer, sell, or assign your account,
• Allow another person to play on your behalf, or
• Use the platform in a way that hides your identity or location.

If you believe your account has been accessed without your permission, contact support immediately at support@havanafortunacasino.com.

Deposits, Withdrawals, and Account Balances (What to Expect)

Payment methods may include Visa and MasterCard, but availability can vary by location, bank rules, and service interruptions. Deposit and withdrawal options, processing times, and limits may change, and they may not always be available on every device or in every jurisdiction.

When you request a withdrawal or redemption, please keep in mind:

• Requests may be reviewed before approval to help prevent fraud, chargeback abuse, or account misuse.
• Reasonable verification checks may be required before funds are released.
• Processing times can vary due to banking systems, weekends, holidays, and third-party providers.

Your displayed balance may include different categories of funds or credits, depending on how the platform works at that time. If a balance display looks incorrect due to a system issue, we may correct it after review.

Bonus Rules and Promotions: Read the Offer Details First

Promotions can be a great way to extend play, but they come with bonus terms that matter. Any bonus, free spins, or promotional offer may have additional conditions, such as:

• Eligibility requirements (including location restrictions and account status),
• Wagering requirements,
• Time limits to use the bonus,
• Game eligibility or contribution rules,
• Maximum redemption, conversion, or withdrawal rules where offered, and
• Limits on stacking multiple offers.

Havana Fortuna Casino operates as a social sweepstakes-style platform using two currencies:

• Gold Coins, used for entertainment gameplay with no cash value.
• Sweeps Coins, which may be redeemable for prizes, subject to eligibility, verification, minimum thresholds, and playthrough rules.

Sweeps Coins received from promotions may not be immediately redeemable. For example, promotional Sweeps Coins may require a 50x wagering requirement before they can become eligible for redemption. Redemptions may also have minimum thresholds, such as 100 Sweeps Coins, and processing timelines may vary.

Some offers may be limited to eligible players located in the United States, with restricted access in certain states, including California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, and New York.

Always check the specific promotion’s terms shown in the offer itself before you opt in, claim, or play.

Games, Features, and Access: Availability Can Change

We aim to keep the platform running smoothly and provide consistent access to games and services. However, we do not promise uninterrupted access, and some content may be unavailable from time to time due to:

• Maintenance or upgrades,
• Device or browser compatibility issues,
• Location-based availability rules,
• Game provider changes, or
• Technical interruptions outside our control.

Games and software may be provided by third-party studios, including 3 Oaks, Betsoft, Big Time Gaming, Caleta Gaming, Casino Technology, ELA Games, Eurasian Gaming, Evolution Gaming, Felix Gaming, Gaming Corps, Gamzix, Hacksaw Gaming, Iconic21, Kalamba Games, Mancala Gaming, NetEnt, NetGaming, NoLimit City, Novomatic, Onlyplay, Playson, and Red Tiger Gaming. Specific titles, features, and return settings can differ by game, and the available catalog may change.

We may add, remove, suspend, or limit games, promotions, or features at any time to keep the experience stable, fair, and compliant.

Fair Play Standards: What’s Not Allowed

We want gameplay to be straightforward and fair for everyone. You agree not to use the platform in ways that are dishonest, harmful, or designed to manipulate outcomes, promotions, or systems.

Prohibited behavior may include:

• Using the site for unlawful purposes,
• Providing false or misleading information,
• Fraud, collusion, or coordinated play intended to gain an unfair advantage,
• Chargeback abuse or intentionally reversing legitimate payments,
• Bonus abuse, including claiming offers in ways not intended by the promotion,
• Using bots, scripts, automated play, or unauthorized software,
• Attempting to exploit bugs, errors, or system weaknesses, and
• Letting someone else use your account or using another person’s account.

If you notice a bug or glitch, the right move is to stop play on that feature and contact support. Continuing to use a known error to gain an advantage may be treated as misuse.

When We May Limit Service or Take Action

Havana Fortuna Casino may refuse service or restrict features when we reasonably believe it is necessary to protect players, the platform, and the integrity of gameplay. Actions may include:

• Placing withdrawals, redemptions, or transactions on hold for review,
• Suspending or removing promotional eligibility or bonus benefits,
• Limiting access to specific features or games,
• Temporarily suspending an account, or
• Closing an account where rules have been broken or verification cannot be completed.

We aim to apply these measures in a balanced, reasonable way, based on the information available during a review.

Errors and Technical Issues: How They’re Handled

From time to time, technical problems can happen, including game malfunctions, interrupted sessions, display errors, incorrect bonus crediting, incorrect balances, or transaction issues.

If there is an obvious mistake or system error, Havana Fortuna Casino may correct the error and address the impact in a fair and reasonable manner. This can include adjusting balances, voiding results affected by a malfunction, or correcting promotional credits that were applied incorrectly.

If you think something isn’t right, contact support promptly so it can be checked while logs and session details are still available.

Responsible Gaming: Keep It Fun and in Balance

Gambling should be treated as entertainment, not as a way to make money. We encourage you to play within your means, take breaks when needed, and use any available tools that support safer play, such as limits, time-outs, or self-exclusion features where offered.

If you feel you are losing control, it’s okay to pause and seek support before continuing.

Site Content and Intellectual Property

The site’s design, branding, logos, text, graphics, software elements, and other original content are owned by Havana Fortuna Casino or used under license from our partners and licensors.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without prior written permission, except as allowed by applicable law for personal, non-commercial use.

Third-Party Services and Linked Tools

Some parts of the platform rely on third parties, including game studios, payment processors, identity verification services, and technical infrastructure providers. These services may have their own operational limits, outages, or rules that affect availability and processing times.

If the site includes links to third-party websites or tools, those services are not controlled by Havana Fortuna Casino, and you use them at your own discretion. We recommend reviewing third-party policies before providing information or completing transactions.

Liability Limits: What We’re Not Responsible For

We work to provide a stable and secure platform, but we cannot accept responsibility for losses or damages caused by circumstances outside reasonable control, including:

• Service interruptions or delays,
• Device, browser, or internet issues on the player’s side,
• Player mistakes, including incorrect banking details or misused account credentials,
• Failures or delays caused by third-party providers,
• Events such as power outages, natural disasters, or other force majeure situations, and
• Misuse of the platform that violates these site terms.

Nothing in these conditions is intended to limit rights that cannot be limited under applicable law.

No Guarantees About Availability or Error-Free Play

The website, games, and services are provided on an “as is” and “as available” basis. While we aim for a smooth experience, we cannot guarantee that the platform will always be available, uninterrupted, secure, or free from errors.

Updates to These Service Terms

We may update these terms from time to time to reflect changes in services, operational practices, legal requirements, or security standards. The newest version posted on the website will apply from the date it is published, unless another effective date is stated.

Continuing to use the platform after changes are posted means you accept the updated terms. It’s a good habit to review this page periodically.

Other Policies You Should Review

These site terms work alongside related policies and rules that may apply to your use of Havana Fortuna Casino, such as:

• Our Privacy Policy
• Cookie Policy
• Responsible Gaming page
• Bonus terms for specific offers
• Anti-money laundering and Know Your Customer policy, where applicable to verification and redemptions

If any promotion includes additional rules, those promotion rules apply to that offer specifically.

Need Help? Here’s How to Reach Us

If you have questions about these platform rules, your account, verification, transactions, or promotions, you can contact Havana Fortuna Casino support through:

• Email: support@havanafortunacasino.com
• Live chat (when available)
• FAQ section on the website

These terms are here to set clear expectations, protect the player experience, and keep gameplay fair. By using Havana Fortuna Casino, you’re agreeing to follow these rules, and we’ll do our part to operate the platform in a transparent, responsible way.